Returns & Exchanges
At Natural Dog Company, we want you and your canine companion to be completely satisfied with your purchase. If your new apparel doesn't fit or meet your expectations, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Items
Ensure all items are unworn, hair-free, and in their original packaging with tags attached before sealing your return package.
Attach the Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your parcel.
Receive Your Refund
Once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing